Privacy & Policy

Respect for privacy is respect for people because your privacy is your right.

Information Optus Collects from user: Optus only collects basic information from users like name, email, phone number and address to manage best NBN internet service. We also gather device or equipment details and service usage by user.

Why Optus Collect Details: We process user data to maintain to setup, operate and maintain NBN internet service. It also helps us to secure or encrypt network from compromise.

Optus Share Data with: We share your data to only affiliated or connected company with Optus and service provider for installation and billing department or network department. As per legal requirement data can be shared law enforcement, government and regulatory. In emergency or court order data can shared.

Your Data Is Safe: The stored data like name, email address, Phone number, address all the information secure under high encryption, firewall and access control system. Data is deleted or De-identified after completion legal obligations. Optus only keep data for specific period.

Optus Customer Rights:

  • User can access change or correct their incorrect details.
  • You can request to delete or restrict your data or information
  • Consumer can object about direct marketing
  • Optus users can raise complaint to Optus office or in the office of the Australia information commissioner (OAIC)

Optus Policy  

Optus Acceptable

  • User should only use internet under lawful, ethical and authorised browse.  
  • Try to avoid excessive use of data that can impact speed of network and make performance low
  • User must have respect towards copyright, licensing and all intellectual property law
  • Illegal downloading, gambling, cyber or harmful behaviour online is restricted.

Optus Privacy and Monitoring Rule

  • User internet or online activity can be monitored to match the compliance.
  • Consumer or customer data will be secured under privacy law of GDPR and Australia privacy act law.
  • Your logs may be kept on temporary bases for security and performance purpose only.

Optus Security Advise

  • We suggest to use strong password and try to avoid open unsecure website links or apps.
  • We recommend not to download or install unsecure software, files or bypass security filter.
  • Any kind suspicious link or phishing attempt or internet pop up report immediately.

Optus does not Activities

  • Prohibited access or sharing pornography content, racist or any violent content.
  • Ban on hacking or any kind of illegal or cyber-criminal activity.
  • Transmission of any kind of confidential without unauthorized access is prohibited by Optus.
  • Strict action on using internet on harassing, threatening or discriminate.

Enforcement Rule

  • Violation of policy may result disconnection of internet, service suspension permanently or legal consequences.
  • Our organization hold the rights to change the policy at any day or time.

Contact

  • Any issue related policy contacts us.
  • For any Question related service can reach us anytime.